Ok Let´s go.I have been an independencia user since June 2019 in version 3.5. However, why not at least try to answer the questions in my previous post? You say you started a new thread due to the hope that someone can give me a solution, but if anyone is to have any chance of giving such a solution, we really need you to give us the details requested. Whichever route you used previously is, as far as I am aware, still fully operational. I am not aware that any changes have been made to the support structure of the site since your previous post in September 2020. In my experience, tickets are closed only when, either the problem is resolved OR the customer raising the issue fails to respond within a reasonable time to suggestions made or questions raised by support personnel and they are, therefore, left to assume the ticket can be closed. You have also been told that all who post here are users, just like you so we have not closed any ticket without solving your problem. I have edited your post to remove the number, along with the name of a specific Magix Support person, publication of whose name is forbidden under the Community rules #9. Do not post support ticket numbers or any similar confidential data to a public forum like this one.
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